WELCOME TO THE WORLD OF EDEN INCOMING&DMC


We are one of Italy’s leading wholesalers of hotels and ground service products. We are part of EDEN VIAGGI, leading Tour Operator in Italy with its own resorts and hotels across the world. We’ve been promoting Italy for nearly 30 years and have created an important inventory and know how for our partners and clients around the world. With product from over 1.000 travel suppliers we deliver travel agents and tour operators with everything their clients could possibly need to create top quality travel experiences. Flexibility is the keyword that underlines the delivering and creating of these unique experiences. All of our products offered undergo a constant analysis and quality check before being included in our inventory.

EXPERTS IN EMOTIONS
The spirit that underlies our work, from the selection of accommodation, to its relationships with the distribution network, up to the service given to the final customer, is perfectly expressed by the pay-off “Experts in emotions”. This pay-off has the precise aim of describing  “travel according to Eden”: a pleasant and comfortable stay, away from the stress of everyday life; an opportunity to satisfy one’s curiosity and interests under the most diverse perspectives, discovering places, traditions and customs; a vacation or business trip which, provides those who choose it with emotions.

FIT

The variety of product offered, from seaside resorts to art cities, from sports such as skiing, to wellness & spa vacations, has made EDEN INCOMING & DMC the correct choice for major travel companies worldwide. Our activities are backed up by a careful and constant analysis of the tourist demand from different countries and by a highly professional staff with many years of experience in the business.
With our online reservations system we allow direct access to our database of more than 1,000 properties and destination products and services in Italy, and its growing day by day. Our online booking system provides top quality service to our clients to ensure that their customer’s travel experience is professionally managed and always look after by our staff for any special need the customers may have. The EDEN FIT department offers clients a one-point access to our local knowledge and professional support for any destination in Italy you may require.
To contact us: booking@edenincoming.com
 

GROUPS & TOURS

Our GROUP DEPARTMENT handles every aspect of tour travel such as series, leisure groups, special interest groups and incentives for corporate business. With our know how, and our teams we create and operate nearly 1.000 group tours across Italy every year.

We have been offering a vast range of products, solutions and services for our clients in the past 16 years gaining know how and experience in running groups across Italy which is now at your reach with our GROUP DEPARTMENT. Our team works with you to create the itineraries and provide personal service throughout the planning and operation of the tours.

We deliver expertise operations for any destination in Italy and for any type of group requirement. We operate groups also worldwide through our network created in more than 30 years by Eden Viaggi with our outbound business.

To contact us: groups@edenincoming.com

WINNING INCENTIVE SOLUTIONS

We have developed an incentive division to create unique business events. The complete incentive process is handled by a dedicated team of travel experts who arrange everything from inspection trips, program development, logistics with a vast planning experience in synergy with established network of hotels and suppliers across Italy.

The keyword is flexibility and this allows EDEN INCOMING & DMC to offer a complete range of solutions from the smallest  to the largest corporate incentive or event. The quality of the services offered, combined with an effective commercial policy, has led EDEN INCOMING & DMC to distinguish itself on the international market by an excellent quality/price ratio. The determination to follow these goals and proposing stimulating travel and experiences for the customer’s maximum satisfaction has led to constant expansion over the years allowing a high market penetration to be achieved.

TECHNOLOGY


This year we have introduced a new booking and transactional software to meet the exact needs of our clients. Clients can access and sell our vast inventory of hotels, destination services via:
  • A Booking online system which enables clients to book from the huge selection of accommodation and services with immediate confirmation.
  • XML Links which provides an integration between EDEN booking system and our client’s systems.

EDEN systems are supported by a team of in-house developers and software support staff. This system features:

  • 365 days, 24 hours service
  • User friendly system navigation
  • Direct on-line booking confirmations
  • Competitive rates

WWW.EDENLIFE.TV has been recently launched on the market. We are the first European Tour Operator to offer such service.


THE TEAM


The value of human resources in EDEN is inestimable. Over 500 people create our team and are distributed between the head office in Pesaro, our branch offices in Rome and Milan and in our resorts and hotels worldwide. An excellent team that makes everything run like clockwork!

GIANT STEPS

In 2008 over 440,000 people travelled with EDEN, showing an increase of over 25% compared to the previous year. An extremely important result, not just in terms of numbers, but also considering the high level of passenger satisfaction and the increasing number of people reconfirming their choice of EDEN for their travels, either for vacation or for business.


THE WORLD OF EDEN VIAGGI.

EDEN VIAGGI was founded in 1983 on the entrepreneurial intuition and experience as a hotel owner NARDO FILIPPETTI. Eden Viaggi has seen constant and calibrated growth that has brought to its success in the area of tourist resorts and has made it, by turnover and number of travellers, one of the leading Italian Tour Operators. EDEN is today a Tour Operator offering through its brands, solutions for any type of travel needs, from individual to group trips, from outgoing proposals, to the incoming department, able to offer any kind of travel formula in Italy on the international market.
EDEN bases its business upon three cardinal points:
• Attention to customers’ needs, continually monitored by the Marketing department;
• Innovation of the proposals, personalized for the customer;
• Quality and reliability of the services offered.
Every product selection takes place after a careful analysis and evaluation of all these elements.
Inside the different EDEN VIAGGI brochures there are more than 2000 possibilities of accommodation.


CONTACT INFO

ROME
Sales and Contracting
Via Bergamo, 43 00155 Roma (Italy)
Tel. +39 06 432201
Fax +39 06 40500914
Group bookings:groups@edenincoming.com
FIT booking: booking@edenincoming.com
For Hotels, hotel chains and suppliers: contracting@edenincoming.com
For sales: sales@edenincoming.com


PESARO
EDEN Viaggi s.r.l. - Booking
Via degli Abeti, 24 61100 Pesaro (Italy)
Tel. +39 0721 442677
Fax +39 0721 442663

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